Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to FINNERO's FAQ page!
If you can't find the answer to your question here, don't hesitate to contact our customer service – we’re happy to assist!

Contact us: info@finnero.com

1. Where can I buy FINNERO products?
Our products are available in the FINNERO online store, as well as through our retailers in Finland and several other countries.
See our resellers >

2. How do I choose the right size for my dog?
To help with product selection, we have added images and videos on our website, showing how to measure your dog properly for different items.
See sizing images >
See video instructions >

3. What products does FINNERO offer?
We offer a wide range of products for dogs, including hygiene products, outdoor gear, dog food, and more. We also have items and foods for cats and small pets, such as rabbits.
See our selection >

4. Are FINNERO products made in Finland?
All FINNERO products are designed in Finland, which is why we have been awarded the Design From Finland mark. Our products that are made in Finland have additionally earned the Key Flag symbol.
Read more about the Design From Finland label >
Read more about the Key Flag symbol >

5. Can the products be washed?
Yes, most of our products are washable. Detailed care instructions can be found on the product pages on our website.

6. What is the FINNERO Club?
The FINNERO Club is a loyalty program for consumers, offering benefits in the FINNERO online store. Joining is free and comes with no obligations.
Learn more about the FINNERO Club >

7. What is the FINNERO Breeders Club?
The FINNERO Breeders Club is for dog and cat breeders who have an approved breeder name. Both breeders and their puppy/kitten buyers receive exclusive benefits in the FINNERO online store. Joining is free and comes with no obligations.
Learn more about the Breeders Club >

8. What is a FINNERO Ambassador?
A FINNERO Ambassador is someone who collaborates with us on social media or in their blog, sharing their experiences with our products and other animal-related content.
Learn more about becoming an ambassador >

9. Where can I find information about new products?
Our "New products" section on the website and newsletter feature new launches.
New arrivals in our online store >
Subscribe to the newsletter >

10. Can I return products bought from the online store?
All products purchased from our online store come with a 14-day return policy. Detailed instructions can be found in our terms and conditions.
Read our terms and conditions >

11. What are the delivery times?
Our normal order processing time is 1–3 business days. Depending on the country of destination, delivery times outside Finland may take more than 14 days.
Read more >

12. Can I place an order without registering?
It is not mandatory to register to place an order, but registered customers can track the progress of their order on our website and check out their order history.
Register here >

13. How can I become a FINNERO reseller?
Our resellers are high-quality pet businesses. If you run a business where FINNERO products would be a good fit, we’d be happy to welcome you as a reseller.
Read more here >